Refund & Cancellation Policy

1. Overview

Oceans OTP aims to provide reliable virtual number and SMS verification services. Because digital services may be delivered immediately after purchase, refund eligibility can depend on the status and circumstances of an order.

2. Failed Orders

If an order cannot be successfully fulfilled because of a technical issue, unavailable number, supplier failure, or another qualifying service problem, the applicable amount may be returned to the user's Oceans OTP account balance or handled according to the applicable payment method and internal refund process.

3. Orders Successfully Delivered

Once a service has been successfully delivered or used, a refund may not be available unless the order qualifies under a specific refund rule or there is a verified service failure.

4. Cancellation

An order may only be cancelled when cancellation is technically possible and the order has not already been completed or consumed.

Once an order has progressed to a stage where the number or service has been assigned or used, cancellation may no longer be possible.

5. Abuse and Fraud

Refund requests connected to fraudulent payments, unauthorized transactions, repeated abuse of refund systems, chargeback abuse, or violations of our Terms & Conditions may be rejected and may result in account restrictions.

6. Payment Provider Refunds

Where a refund is approved through a third-party payment provider, the actual processing time may depend on that provider's processing procedures.

7. Refund Requests

If you believe that an order qualifies for a refund, contact Oceans OTP support and provide the relevant order information and a clear explanation of the issue.

8. Policy Changes

Oceans OTP may update this policy when necessary. The latest version will be published on this page.